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Return period

If you are not happy with your order you can return it within 15 calendar days from the delivery date. The return will only be possible if it is for a size issue. The cost of return shipping will be borne by the customer.

How to make the return

You can return the items in their original packaging (or similar) within 15 calendar days after receiving them.


As soon as we receive the returned items in our logistics center, we will send you an email confirming your receipt.

As a general rule, you will receive the amount in the same way that you made your purchase. Depending on the mode of payment used, it may take between 8 and 10 working days from our return confirmation email until you receive the money in your account.

State of the goods to return

We can only fully refund the purchase price if the items are returned with the original label and show no obvious signs of use (makeup and lipstick stains, odors, breakages).

If the products show these signs of deterioration, the amount paid will not be refunded given that we will consider the items as unsaleable and, therefore, we must make the compensation value effective for the maximum amount of the purchase price.